Overview
This Privacy Policy explains how LOOP collects, uses, and protects information when you visit our website, request a demo, or use the LOOP product through your organization. If your organization has a signed agreement with LOOP, that agreement and any data processing terms may supplement this policy.
Information we collect
We collect information you provide directly, for example when you request a demo or contact sales.
- Demo requests: name, company, role, contact details, and notes you submit.
- Product usage (customer accounts): operational records created by your organization, such as visitor logs, approvals, and incident records.
- Technical data: basic device and usage data needed to run and secure the service (for example, IP address and timestamps).
How we use information
- Provide and operate the LOOP service for customer organizations.
- Respond to demo requests, questions, and support inquiries.
- Secure the service, prevent misuse, and maintain audit trails where required.
- Improve reliability and performance of product workflows and reporting.
Security
We use administrative, technical, and organizational measures designed to protect data. No system is 100 percent secure, but we prioritize least-privilege access, encryption, and audit logging for sensitive actions.
Your rights
Depending on your location and relationship to LOOP (for example, customer user versus website visitor), you may have rights to access, correct, delete, or object to certain processing. If you use LOOP through an estate or business park, requests may need to be routed through your organization’s administrator.
Contact
For privacy questions or requests, please contact us via the demo form and include the words “Privacy request” in your message.